Thornbridge Beer Club Terms & Conditions
After the initial sign up, Payments are taken the 1st of every Month – e.g. 1st of December for the December box.
All payments are taken via Stripe, we do not hold any financial data or card information on file. The payment provider is completely secure.
You will be entered into a regular credit or debit card payment schedule – you can cancel at any time by logging into your account.
You will receive email notifications 3 days prior to your payment taken.
If the card we have on file is declined by your card issuer, Stripe will reattempt payment again after 1 day, and up to 5 days from the initial failed payment. If your payment fails after the attempts, you won’t receive that month’s box and your subscription will be automatically cancelled
If your payment has been declined, the most common reason is insufficient funds in the account registered, or a bank card being past its expiry date. Please check these details if you have payment issues. If you think something else is wrong, please contact us at firstname.lastname@example.org and we’ll do our best to help.
To manage your TBC subscription, log in to your account via the following link https://shop.thornbridgebrewery.co.uk/account/login and click the Manage Subscriptions tab on the right.
We offer full transparency and no commitments, so if you do want to leave us, it’s not a problem. If you’d like to cancel your order, log in to your account and click the Manage Subscriptions tab, next to the TBC monthly box there is a Cancel button. Click this if you no longer want to receive the subscription product.
If you cancel after the payment has left your account on the 1st, you will receive this months box as your last TBC box. Once your payment has been processed, we cannot change anything, and you will still receive that month’s box as your last one
The last chance to cancel is midnight of the day BEFORE payment is taken for next month’s box (the 1st). For example, to cancel February’s box, you would have to cancel before midnight on the 31st January. After this, you are locked in for the month and the payment cannot be refunded.
Each box is carefully curated, and intolerance’s / dietary requirements should be considered when subscribing. We cannot offer refunds or exchanges for single beers.
You cannot add extra products selected from our online store into the box. The TBC box is a standalone, specially packaged box of beers, and we are unable to add further products into the boxes. If you wish to purchase additional items from the website, you will need to make a separate order.
Boxes will be shipped in the second week of each month and customers will be notified in the normal way.
TBC is only open to UK residents and shipping is included in the cost of the box.
Questions about these Terms & Conditions should be sent to us at email@example.com.