PAYMENTS
After the initial sign up, Payments are taken the 1st of every Month – e.g. 1st of December for the December box.
All payments are taken via our Shopify payments system, we do not hold any financial data or card information on file. The payment provider is completely secure.
You will be entered into a regular credit or debit card payment schedule – you can cancel at any time by logging into your account.
You will receive email notifications 3 days prior to your payment taken.
If the card we have on file is declined by your card issuer, there will be a reattempt to take payment again after 1 day, and up to 3 attempts from the initial failed payment. If your payment fails after the attempts, you won’t receive that month’s box and your subscription will be automatically cancelled
If your payment has been declined, the most common reason is insufficient funds in the account registered, or a bank card being past its expiry date. Please check these details if you have payment issues. If you think something else is wrong, please contact us at beerclub@thornbridge.co.uk and we’ll do our best to help.
MANAGING SUBSCRIPTIONS
To manage your TBC subscription, log in to your account via the following link https:// thornbridgebrewery.co.uk/account/login and click the Manage Subscriptions link (either on the right or the bottom depending on your device)
We offer full transparency and no commitments, so if you do want to leave us, it’s not a problem. If you’d like to cancel your order, log in to your account and click the Manage Subscriptions tab, next to the TBC monthly box there is a Cancel button. Click this if you no longer want to receive the subscription product.
There is also an option to skip a months box (up to 3 times a year) rather than cancel so you can continue to enjoy the additional benefites
If you cancel after the payment has left your account on the 1st, you will receive this months box as your last TBC box. Once your payment has been processed, we cannot change anything, and you will still receive that month’s box as your last one
The last chance to cancel is midnight of the day BEFORE payment is taken for next month’s box (the 1st). For example, to cancel February’s box, you would have to cancel before midnight on the 31st January. After this, you are locked in for the month and the payment cannot be refunded.
BOX CONTENTS
Each box is carefully curated, and intolerance’s / dietary requirements should be considered when subscribing. We cannot offer refunds or exchanges for single beers. You can skip one month if you the box is not to your taste (up to a maximum of 3 times in 12 months)
A benefit of the changes is that you can now add extra products selected from our online store into the box. Please see below for full details
Boxes will be shipped in the second week of each month and customers will be notified in the normal way.
TBC is only open to UK residents and shipping is additional to the cost of the box.
Questions about these Terms & Conditions should be sent to us at beerclub@thornbridge.co.uk.
ADDING EXTRA PRODUCTS TO YOUR BOX
- Make sure you are signed in to your TBC account.
- Head to the Add to Your Order tab or for the current exclusive beers the TBC members area on our website.
- Select the beer(s) you would like to add and instead of clicking 'add to cart' select the small button above 'add to next order'.
- If you want to amend the quantities of the beers in your order, head over to the manage subscription section of your account
- A 20% discount is applied to the beer additions automatically (no need to add a code)
Add to your box before the 1st of each month for the beers to be included in your next TBC delivery (this needs to be before the order is generated). If your total box comes to the value of £30 or more free delivery is applied automatically.
For any questions, help or support with the new format please email beerclub@thornbridge.co.uk
OTHER BENEFITS
Members will enjoy a unique mixed box of beer every month for just £20 plus shipping (charged automatically each month). To avoid the shipping charge add additional one off products that will go over the free shipping threshold. The box will include exclusive beers, the latest seasonal releases as well as the occasional classic.
Additional benefits include:
15% off all supplementary orders with Free delivery to UK mainland on orders over £30* with a small surcharge applied for IOM, Channel Islands, Northern Ireland (£3 surcharge as delivery charge reduced by UK mainland equivalent)
Exclusive access to buy all new releases ahead of general sale (sometime months in advance) to ensure members get beer before anybody else and to make sure they don’t miss out
A free premium glass on your anniversary as a member of the club (after 12 boxes)
A special gift on your birthday, delivered alongside your subscription box
Entry in to a prize draw to win a free case of Jaipur
Exclusive Thornbridge pin badge to wear with pride!
*Unlimited 15% discount / free shipping is subject to fair use, we reserve the right to withdraw this benefit at any time
Still got a Question then please email Beerclub@thornbridge.co.uk
