Privacy Policy

Privacy Policy

Thornbridge Brewery takes your privacy very seriously and is committed to protecting your personal

information. This privacy policy sets out the way in which any personal information you provide to us

is used and kept secure by Thornbridge Brewery. It applies whenever we collect your personal data

(including when you use our website or other digital platforms), so please read it carefully.

About this privacy policy

This privacy policy explains what information we may collect about you, how we may use it, and the

steps we take to ensure that it is kept secure and your rights in respect of your personal data.

Please note that our website and other digital platforms may contain links to third party websites or

digital platforms which are provided for your convenience. We are only responsible for the privacy

practices and security of our own digital platforms. We recommend that you check the privacy and

security policies and procedures of each and every other website or digital platform that you visit.

Information we collect and what we use it for


All personal information that we collect about you will be recorded, used, and protected by us in

accordance with applicable data protection legislation and this privacy policy. We may supplement

the information that you provide with other information that we obtain from our dealings with you

or which we receive from other organisations, for example, our partners.

In broad terms, we use your data for the following purposes:

  • to administer and provide products and services you request or have expressed an interest in
  • to enable us to administer any competitions or other offers/promotions which you enter into 
  • to communicate with you in the event that any products or services you have requested are


  • for fraud screening and prevention purposes 
  • for record keeping purposes 
  • to carry out market research so that we can improve the products and services we offer 
  • to track your activity on our digital platforms 
  • to create an individual profile for you so that we can understand and respect your preferences 
  • to personalise and improve your experience on our digital platforms 
  • to personalise and/ tailor any communications that we may send you 
  • for profiling purposes to enable us to personalise and/or tailor any marketing communications

that you may consent to receive from us

When we provide you with products or services we may collect and store any personal information

that you provide to us. We may, for example, keep a record of your name, address, delivery address,

email address, telephone number and payment card details. We may also record details of any

disability or health needs you may have at the time of booking an event or service which will take

place to help to ensure your comfort and safety.

When you sign up with us for an online account, register to receive marketing communications from

us (and/or our partners), enter one of our competitions, fill in one of our forms (whether online or

offline) or otherwise expressly provide us with your personal information, we may collect and store

any personal information that you provide to us and may use it to personalise and improve your

experience on our digital platforms, provide products and services you request from us, and carry

out profiling and market research.

When you interact with our digital platforms, we may also automatically collect the following

information about your visit. This is primarily to help us better understand how our fans use our

digital platforms to enable us create better content and more relevant communications:

  • how you have reached our digital platform and the internet protocol (IP) address you have used
  • your browser type, versions and plug-ins, and your operating system 
  • your journey through our digital platform, including which links you click on and any searches you

made, how long you stayed on a page, and other page interaction information such as:

  • Which videos you have watched and for how long 
  • what content you like or share 
  • which adverts you saw and responded to 
  • which pop up or push messages you might have seen and responded to 
  • your subscription status 
  • information collected in any forms you complete

We may also infer your country of location from the IP address you have used to access our digital

platforms and we may analyse which marketing activity led to your taking specific action on our

digital platforms.

News, offers and opportunities from us and our partners (which we provide only

with your consent)


We want you to be the first to know about new beers, competitions, news, events and occasional

offers from partners. If you haven’t already signed up to receive these exciting benefits please

click here. You can unsubscribe by clicking here, or by writing to us at the address above. Please

note, if you don’t choose to receive this information, we will be unable to keep you informed of new

services, products, events or special offers that may interest you.

We may also participate in Facebook's ‘Custom Audience’ service from time to time. This service

enables Thornbridge Brewery to display to you personalised advertisements when you visit

Facebook’s social media platforms. It works by converting your email address to a unique number

that Facebook uses to match to unique numbers that Facebook generates from email addresses of

its users. Where we use Facebook Custom Audiences, we will only include you if you have consented

to receive marketing from us. If you have given us your consent, you can change your mind at any

time by unsubscribing.

Disclosure of your information 


In order to provide our products and services to you or to otherwise fulfil contractual arrangements

that we have with you, we may need to appoint other organisations to carry out some of the data

processing activities on our behalf. These may include, for example, payment processing

organisations, delivery organisations, fraud prevention and screening and credit risk management

companies, and mailing houses.

We may share your data with advertising networks and/or social media platforms for the purposes

of selecting and serving relevant adverts to you via those networks/platforms, and to search engine

and analytics providers.

We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b)

if it is necessary to do so to enforce our terms of use, terms and conditions of sale or other

contractual rights, (c) to lawfully assist the police or security services with the prevention and

detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or

security of any persons, and/or (e) otherwise as permitted under applicable law.

We may share your data with our carefully selected partners we will only do this if you have

consented to receive marketing relating to our partners or if one of the conditions in the paragraph

above applies.

In all instances where we disclose your information to third parties, we will ensure that your

information is appropriately protected.


In common with many other website operators, we use standard technology called 'cookies' on our

website. Cookies are small pieces of information that are stored by your browser on your computer's

hard drive and they are used to record how you navigate this website on each visit.

For further, more detailed information on how we use cookies, please refer to our Cookie Policy

which you can read here.

Security of information


We take the security of your personal information seriously. When you submit your credit card

details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard

your information. In addition, we have security procedures in place to protect our paper based

systems and computerised databases from loss and misuse, and only allow access to them when it is

absolutely necessary to do so, and then under strict guidelines as to what use may be made of the

personal information contained within them.

Where a password is required to access certain areas of our digital platforms, you are responsible for

keeping your password secure and confidential.

More about your information - your rights


You may correct or update your personal information at any time by emailing us at Please include your name, address, date of birth and email address when

you contact us as this helps us to ensure that we accept amendments only from the correct person.

We encourage you to promptly update your personal information if it changes.

We will securely retain your information for as long as is reasonably necessary and in accordance

with applicable law. If you wish to submit a request that your data be deleted, please write to us at

the above address. You have the right to receive a copy of the personal information that we hold

about you. Please write to us at the address above if you wish to exercise this right. We may charge

a small fee towards the cost of administering any request you make. The current fee is £10.00.

Changes to this privacy policy


We aim to meet high standards and so our policies and procedures are constantly under review.

From time to time we may change this privacy policy. Accordingly we recommend that you check

this page periodically in order to review the latest version.

How to contact us about your personal data or this privacy policy


If you have any questions about this privacy policy or about your personal data, please email us at or write to us at the following address:

Data Protection Officer

Thornbridge Brewery

Riverside Brewery

Buxton Road



DE45 1GS

Where to make a complaint


If you have a complaint regarding any aspect of your personal data or this privacy policy, please

write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Information Commissioner's Office

Wycliffe House

Water Lane




You can also contact the Information Commissioner’s Office using their online